FAQ
Do you ship internationally?
We currently ship across the UAE.
If you’re located outside, we’d still love to help. Simply contact us via WhatsApp to arrange your order.
How does this help for Android phone users?
AirTag tracking itself requires an Apple device and the Find My network. However, if your pet is found, any NFC-enabled smartphone (including Android) can tap the AirTag to access the Lost Mode information you've provided.
Who Created PawMa?
PawMa was founded by Anastasiia and her beloved Pomsky, Orion. Inspired by Italian aesthetics and created with a passion for beautiful, functional pet accessories, every product is designed with comfort, safety, and everyday adventures in mind.
How long does shipping take?
Orders are typically delivery within 1–3 business days.
Can I return my order?
Absolutely. We offer a 14-day return policy. If you’re not completely satisfied, simply contact our support team.
How do I choose the right size?
Each product includes a detailed size guide. If you’re between sizes, feel free to contact us - we’re happy to help.
Are your products suitable for everyday use?
Yes! Pawma products are designed for daily walks, adventures and everyday comfort.
How do I clean my PawMa products?
Simply wipe the eco leather with a soft damp cloth. For tougher dirt, use mild soap and water. Avoid harsh chemicals or machine washing to keep your PawMa products looking their best.
How can I contact you?
We’re always happy to help! You can reach us through our Contact page, by email, or via WhatsApp. We aim to respond within 24 hours.
Are your products safe for dogs with sensitive skin?
Yes. We carefully select soft, high-quality materials designed for everyday comfort. Our eco leather is smooth, lightweight, and gentle on your dog’s neck. We also recommend choosing the correct size to ensure the best fit.